Refund Policy

This policy explains how refunds work for templates and custom project work purchased from CL Studio.

Digital templates

Templates are delivered instantly by email after checkout. Under UK consumer law you generally have 14 days to cancel a distance contract. However, where you request immediate delivery of digital content, you acknowledge that fulfilment begins straight away and your right to cancel may be lost once delivery starts — in line with the Consumer Rights Act 2015 for digital content.

Because template files can be copied once delivered, we do not offer refunds after download links have been sent, except where:

• The product is faulty or not as described.
• Files were not delivered due to a technical error on our side.
• We agree a refund at our discretion in exceptional circumstances.

Free templates are provided at no charge and are not eligible for refunds.

Faulty digital content

If a template is defective (for example, files are corrupted or materially different from the description), contact us within 30 days and we will repair, replace, or refund as appropriate under your statutory rights.

Custom project work

• Deposits reserve your project slot and cover initial work. They are non-refundable once work has started, unless we agree otherwise in writing.
• If you cancel a project, you will be invoiced for work completed up to the cancellation date.
• If we cancel a project, we will refund any unearned prepaid amounts.

How to request a refund

Email hello@clstudio.uk with your name, order date, and reason. We aim to respond within 5 working days.

Your statutory rights

This policy does not affect your legal rights as a consumer under UK law. For more information, visit citizensadvice.org.uk.